First, look at the Voters tab for the poll, and search for that particular voter. You can search by any part of the voter’s name or by email address. Here, BallotBox will tell you everything we know about the voter’s email address, and what we know about our attempts to email that address.
If there is a green check mark icon next to the email address, we have no information suggesting any email delivery issues. However, that does not mean we can guarantee the email was delivered; it just means our system did not receive a recognizable email bounce message. You can click on the email address to see all of the information we have.
If an address does not have a green check mark, you may need to find an updated, valid email address for that voter. If it does have a green check mark, then there are several possibilities:
- You should ask the voter to check his or her spam, or junk mail, folder. Virtually all email platforms (e.g., Google’s Gmail, and Microsoft’s Outlook.com and Office 365 services) and email clients (e.g., Microsoft Outlook) have some form of spam filter, whether your voter knows it or not.
- If your voter is receiving the email on an employer’s computer system, suggest that he or she contact the employer’s IT department for help.
There is, unfortunately, nothing BallotBox can do to ensure our emails are not identified, incorrectly, as spam/junk mail.
Tip: The single best thing you can do is to encourage your voters to put noreply@ballotboxonline.com into their email contacts, or otherwise to configure their spam filters to allow all email from that specific address. You may want to direct them to this support article.