One of my voters is concerned that their ballot was not counted. Is there a way to see if an individual voted?

Yes. In the poll's Voters tab, you will be able to search for any voter, and see the history of that voter's participation in that poll - including the date and time of a voter’s cast ballot.  (However, no one can tell how the voter voted, unless the question is clearly marked on the ballot as non-anonymous.)

In addition, when a ballot is cast, BallotBox sends a Ballot Recorded email to the voter.  If the voter did not see that email, it could be in the voter's spam (junk mail) folder, or otherwise blocked by a spam filter.