Getting Started

Your voters will receive an email from BallotBox inviting them to vote. That email looks like this: When a voter clicks the Vote button in this email, a web browser will open to a page that looks like this: When your voter clicks the blue Vote button, he or she is taken directly to your ballot. For example, here is a sample ballot page: If the ballot has multiple pages, there will be controls at the bottom of each page to move forward and backward through the ballot. (Not all plans sup...

Please read this article, which provides an overview of the 10-step process (https://support.ballotboxonline.com/288344-What-is-the-overall-process-of-launching-an-online-election-or-survey), with links to additional details.

A paid subscription is valid from the date you pay for the subscription, regardless of when your first poll is deployed. Tip: You can use a free account to set up your poll's ballot questionnaire, and settings, import your voter list, and other steps, before you pay. Once you are ready to deploy your poll for review, on the Summary tab of that poll, you will see whether you need to upgrade your subscription first - and if you do, the reason(s) why. You can pay then, which will make the subscript...

In general, we advise customers to allow a minimum of one week ... and to go that quickly, the poll cannot be too complex, and you will need to have: * a list of your voters (with valid email addresses) in a consistently formatted list * Officers for your poll who are responsive, and will set their passwords and review the ballot when you deploy the poll for review * the questions you want to ask your voters Future polls can take less time, but if you rush your first one, you may ma...

To cast a ballot in BallotBox, each voter will need a valid email address. That is the primary way BallotBox authenticates each voter – ensuring with reasonable certainty that we can know who the person is who cast that ballot. For a voter to get a ballot link, BallotBox must have a valid email address for that voter. If you do not have valid email address for a voter: * You can contact that person by telephone or in person, or through other means, and ask her to provide a valid email ad...

Each BallotBox customer account has an account home page, in the format https://_your-organization_.ballotboxonline.com). Most Admins, Officers and voters will interact with BallotBox through emails that BallotBox sends, but sometimes – such as when we want a voter to provide his or her email address through our VoterSignUp service (https://support.ballotboxonline.com/337162-What-is-the-VoterSignUp-service-and-how-does-it-work) (Platinum subscriptions only), or when an Admin or Officer has for...

BallotBox personnel are available from 8:00 AM to 5:00 PM, Central time, Monday through Friday, excluding major holidays. Paid subscribers can contact support by logging into their BallotBox Admin account, and clicking the Help / Support links available there.

Yes, BallotBox supports voting on the current versions of major mobile devices, including iPhones, iPads, and recent Android devices. Our administrative interfaces are designed to be used on Windows and Macintosh computers, using modern web browsers, and may not work as well on mobile devices.

Our administrative interfaces are designed to be used on Windows and Macintosh computers, using modern web browsers, and may not work as well on mobile devices. BallotBox supports voting on the current versions of major mobile devices, including iPhones, iPads, and recent Android devices. Anyone accessing BallotBox for any reason (Admin, Officer, or voter) would, of course, need a broadband Internet connection.

A free BallotBox account can only have one active poll at a time. A paid subscription can have as many active polls as you wish, subject to the following two limitations: * You must honor the limits on the number of voters in your subscription. For example, you can’t launch a poll to one set of voters, and then launch the same poll to a different set of voters, to take advantage of the unlimited polls that we offer. * You must comply with our Terms of Service (http://www.BallotBoxOnline.c...